New study reveals social media can’t replace human contacts

Published in the journal Information, Communication & Society, the study finds no evidence for the proposition that social media crowds out face-to-face communication with those who ought to matter most — our close friends and family, according to Dr. Jeffrey Hall, a University of Kansas Associate Professor of Communication Studies.

“I’m trying to push back on the popular conception of how this works,” Hall said. “That’s not to say overuse of social media is good, but it’s not bad in the way people think it is.”

For the study, Hall and then-KU doctoral students Michael W. Kearney and Chong Xing performed two unique studies.

In the first, they compared data sets from the Longitudinal Study of American Youth (LSAY) from 2009 and 2011, to see whether there was any decrease in interpersonal contact that could be correlated with increased use of social media. The researchers found no such relationship.

Hall said the young adults tracked in the LSAY “are squarely in the middle of Generation X. What was really convenient was the questions about social media use were asked right when Facebook was hitting its inflection point of adoption, and the main adopters in that period were Gen Xers.”

“It was not the case at all that social media adoption or use had a consistent effect on their direct social interactions with people,” he said.

Direct interactions were defined as getting out of one’s house, visiting friends, talking on the phone and attending meetings of groups and organizations (apart from religious groups), he explained.

“What was interesting was that, during a time of really rapid adoption of social media, and really powerful changes in use, you didn’t see sudden declines in people’s direct social contact,” Hall said. “If the social-displacement theory is correct, people should get out less and make fewer of those phone calls, and that just wasn’t the case.”

The second study was one the researchers designed and executed themselves in 2015. They recruited 116 people, half adults and half college students, and texted them five times a day for five consecutive days, querying them each time about their use of social media and direct social contacts in the previous 10 minutes.

“What we found was that people’s use of social media had no relationship to who they were talking to later that day and what medium they were using to talk to people later that day,” Hall said. “Social media users were not experiencing social displacement. If they used social media earlier in the day, they were not more likely to be alone later.”

“It’s also not the case that because they were using social media now, they were not interacting face to face later,” he said. “It doesn’t seem that, either within the same time period or projecting the future, that social media use indicates people not having close relationship partners in face-to-face or telephone conversation.”

Hall notes that while several studies have questioned the displacement effect, the theory seems stubbornly resistant to debunking.

He said he suspects that time spent on social media has displaced older forms of media, such as reading the newspaper, browsing the Internet, or watching television.

Source: University of Kansas